Support

Help, without a maze.

Answers about devices, privacy, subscriptions, and safety.

Okito looking up attentively

These answers describe how Okito works today.

Devices

Three screen shapes

iPhone, iPad, and iPhone Duo are supported.

Privacy

Kept on your device

Your journal is stored only on your device. What you write leaves it only to be answered: through Apple Intelligence, or through Okito's partners if you turn them on with Pro.

Which devices will Okito support?

Okito works on iPhone, iPad, and iPhone Duo. Free reflections need an Apple Intelligence capable device. The app explains when replies are unavailable.

Does Okito need an internet connection?

You can write without a connection. Replies need one: the free version answers through Apple Intelligence, and Pro through Okito's partners. App Store purchases also need access to Apple's services.

Do entries sync between devices?

No. Entries stay on the device where you wrote them. Okito does not keep a cloud copy.

Can I export my entries?

Yes. Export Journal in Settings creates a file you can keep. You choose where that file goes.

What is Pro?

Pro answers every entry through Okito's partners after you agree, remembers what mattered, and adds the weekly pattern insight, a look back on your month and an occasional longer note. Apple manages the subscription through your Apple ID.

How do I cancel a subscription?

Open Settings on your device, tap your Apple ID, choose Subscriptions, and select Okito. Apple manages billing and cancellation.

Is Okito therapy?

Okito offers reflection. It does not provide therapy, diagnosis, or medical care. When language suggests an immediate safety concern, Okito points to real support.

Is Okito a person?

No. Okito is an AI, a computer program, not a person, and it cannot feel what a person feels. The app says so when it first meets you and at the start of each day's writing. Okito is for adults, 18 and over. AI companions may not be suitable for some minors.

What happens if I write about hurting myself?

Every entry is checked on your device, before any AI reads it, for words that suggest suicide or self-harm, in every language Okito speaks. When they appear, Okito does not reply as usual. It shows a card that asks you to reach out to a real person right now, links to findahelpline.com, which lists free, confidential helplines in your country, and it asks you to call your local emergency number if you are in danger. That entry is not sent anywhere for a reply. Softer signs of a hard time get a quiet line of support beside the reply.

Still need help?

Email us at support@okito.app. We aim to reply within two business days.